Privacy Policy for AutoCare India

Your privacy is important to AutoCare India. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our online platform and services. We are committed to protecting your personal data and processing it in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other laws applicable in India.

Information We Collect

We collect information to provide you with the car services you request and improve your experience with our site.

Information you provide to us: This includes information you give us when you register an account, schedule a service, fill out forms, communicate with us, or otherwise use our service. This may include your name, contact details such as a postal address, vehicle information (make, model, year, registration), payment information, and service history.

Information we collect automatically: When you visit our site, we may collect certain information automatically from your device. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how users interact with our site and improve its functionality.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and manage our services: This involves processing your appointments, performing requested car services such as Routine Maintenance, Oil Change, Brake Service, Engine Diagnostics, AC Repair & Service, Wheel Alignment & Balancing, Car Wash & Detailing, Battery Check & Replacement, Electrical System Repair, and Suspension & Steering Repair, processing payments, and managing your account.
  • To communicate with you: We use your information to send you service confirmations, updates, reminders, and respond to your inquiries.
  • To improve our services and site: We analyse usage data to understand user behaviour, troubleshoot issues, and enhance the performance and features of our online platform.
  • For internal business purposes: This includes data analysis, research, developing new services, and identifying usage trends.
  • To comply with legal obligations: We may use your information as required by applicable laws, regulations, legal processes, or governmental requests.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information in limited circumstances:

  • With service providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • For legal reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  • The right to access: You have the right to request access to the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • The right to erasure: You have the right to request the deletion of your personal data under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

If you wish to exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

For any questions or concerns about this privacy policy or our data practices, please contact us in writing at:

AutoCare India
24B, Mahatma Gandhi Road,
Ground Floor,
Bangalore, Karnataka, 560001,
India.